Our Policies
Clear expectations make great service possible.
This page covers everything you need to know before, during, and after your cleaning: booking, access, payment, privacy, and how we take care of your home, our team, and each other. If you have any questions, we're just a call away at (980) 270-2090.
Booking & Availability
First appointment of the day: our team arrives at the exact time scheduled.
All other appointments: we provide a one-hour arrival window to allow for traffic and variations in service.
On the Day
Most clients choose to provide a door code or spare key for convenience.
All access details are stored securely and used only by authorized staff.
If your location doesn't offer free parking, any parking fees paid by our team will be added to your final invoice.
Please ensure parking is available nearby so your cleaning can begin on time.
What We Bring, What You Provide
We arrive with all the tools and products needed for your cleaning, including vacuums, mops, disinfectants, and everything else we typically use.
If we need anything else specific to your home, we'll let you know in advance.
Team Care
To protect our team's health and safety, our cleaners follow these limits on every job.
To keep everyone safe and stress-free during our visit, we ask a few simple things:
We treat every pet with kindness and respect.
Payment & Peace of Mind
Payment is due on the day of service. You'll receive an invoice via text or email with a secure payment link.
We accept:
Your satisfaction means everything to us.
If something wasn't cleaned to your expectations, please contact us within 48 hours and include photos when possible. We'll gladly return to re-clean the specific areas at no extra charge.
Trust & Transparency
To ensure quality control, our team may take before-and-after photos of cleaned areas.
These images are used internally and never include personal or identifying details.
We believe great service is built on clear communication. If something didn't go as expected, please reach out and we'll make it right.
Your feedback helps us grow and serve you better.
We invest in training and supporting every member of our team, so they can bring their best to every home we serve.
To protect our people and our clients, we ask that you do not hire Bella Vista Perfect Clean employees directly during their employment with us, or within 12 months after it ends.
Violating this policy results in a $5,000 placement fee. All services must be contracted through Bella Vista Perfect Clean.
We're happy to walk you through anything before your first cleaning. Reach out any time and we'll be glad to help.
Get in Touch
